RETURNS & REFUNDS

Unfortunately, we are not able to accept any physical returns. Due to our products being consumable and therefore perishable, it is unsanitary to ship back to our facilities. Please do not ship or return any packages without prior notifications. All returns without prior approval will be discarded on receipt. If you have any questions on this please email: missioncontrol@drinkmoonwalk.com

Damages and issues
We guarantee our product, so please inspect your order upon reception and contact us immediately via email at missioncontrol@drinkmoonwalk.com if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If you have received any damaged good, or are experiencing any other issues, please let us know right away via email at missioncontrol@drinkmoonwalk.com, and let us know what is going on.   We will notify you once we’ve received your request. If you requested a refund, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at missioncontrol@drinkmoonwalk.com.  All refunds for orders that have already shipped are subject to a $10 restocking fee. If not approved, we may ask for additional information to be submitted. 

If you accidentally accept our post-purchase promo to double your order at 20% off, and your order has not shipped by the time you request the refund, we will remove the additional products from your order and issue you a refund. However, if your order has already shipped, we can issue you a refund for the additional products, minus a $10 restocking fee.